Headquarters

JD Building, No. 18 Kechuang 11 Street, BDA, Beijing,The People’s Republic of China, 101111.

Media

For media queries, contact JD.com’s media team at press@jd.com

Business Partners

General Partnerships: For collaboration and partnership opportunities, submit your inquiry here.

JD Worldwide: For inquiries related to cross-border e-commerce, please contact us via email at worldwide@jd.com.

Ochama: To become a supplier or pickup point partner of ochama, visit its Business Collaboration Page.

JD Logistics: To reach our overseas offices regarding logistics services, visit our JD Logistics Contact Page.

JINGDONG Industrials: For industrial business queries, please email us at zhaoshang-jdig@jd.com.

JINGDONG Property: For real estate and property services, connect with us at org.jdpwlzs1@jd.com.

Investors

For investor-related queries, email ir@jd.com or call +86-10-8912-6805.

Customers

For general queries, including queries on individual and bulk orders, pricing, logistics, payment, delivery, and returns policy, please contact the team at service@jd.com or call +86-400-606-5500.