• Establish a 30 million RMB special fund to help employees suffering major illness or facing disasters.

• Spend 100+ million RMB each year to help front-line employees.reunite with their families,during the Spring Festival.

• Set up an 450 million RMB special fund for providing employees with housing loans.

• Build an international bilingual kindergarten, childcare centers and playgrounds for employees’ children.

• More than 1,000 employees have earned undergraduate or graduate degrees from the “Go to College with JD” program launched in November 2013.

• Sponsored selected senior and mid-level managers to participate in part-time EMBA programs.

• 80% of mid-level management and 70% of senior-level management have been promoted internally.

• 1,620,167 participants completed 19,215 online and offline training sessions between Jan 2016 and Nov 2017.


• Comprehensive and reasonable measures to avoid collecting unrelated personal information.

• Through the JD User Privacy Policy, we clearly inform users of the purpose and scope of the use of relevant information.

• Through data security technical and management measures, personal information is safeguarded from being leaked, damaged, or lost.


• Set up Internal Control and Compliance Department and developed a system of internal controls and process specifications for each business system.

• Set up 10 million RMB annual anti-corruption fund.

• Use of smart technology and manual inspections to identify and combat fraudulent transactions, imposition of severe punishment on illegal merchants.